At fashionsmaison.com, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, you may return eligible items in accordance with the policy detailed below.

Our policy allows for returns and refunds on items that meet the following conditions. The item must be returned within 30 days from the date of shipment. The product must be in its original, unused, and unaltered condition. Items should be accompanied by the original proof of purchase and must be returned in their original packaging, including any authenticity cards, dust bags, and tags.

Please note that certain items are final sale and cannot be returned or refunded. This includes, but is not limited to, items marked as final sale, swimwear, lingerie, and personalized or made-to-order products.

To initiate a return, please use the online returns portal on our main website. You will need your order number and email address to begin the process. Once your return request is submitted and approved, you will receive detailed instructions on how to proceed.

After we receive your returned item, our team will inspect it to ensure it meets our return conditions. Upon successful inspection, we will process your refund to the original payment method used for the order. Please be aware that shipping charges are non-refundable. The processing time for a refund may vary depending on your bank or card issuer.

For any questions regarding your return or refund, please refer to the online help section on our website. We are committed to providing you with a seamless and efficient returns experience.